Shipping policy

REP CULTURE – SHIPPING POLICY

Last updated: 4 September 2026

This Shipping Policy applies to orders placed through [YOUR DOMAIN].

Rep Culture is operated by [YOUR FULL LEGAL NAME], a sole trader established in Ireland.

1. DELIVERY AREAS

We deliver to destinations made available during checkout.

We reserve the right to change available delivery destinations for future orders.

Any applicable delivery restrictions will be displayed during the ordering process.

2. DELIVERY CHARGES

Applicable delivery charges will be displayed before you complete checkout.

The customer will not be charged an undisclosed mandatory delivery fee after completing an order.

3. PROCESSING

We aim to process orders as quickly as reasonably possible.

Processing times may be longer during:

• weekends;
• Irish public holidays;
• promotional periods;
• major launches;
• unusually high order volumes; or
• exceptional circumstances.

4. DELIVERY ESTIMATES

Any delivery period displayed on our website is an estimate unless we expressly state that a particular delivery date is guaranteed.

We will take reasonable steps to deliver within the estimated period.

Unless another delivery period has been agreed, goods will be delivered without undue delay and in accordance with applicable Irish consumer law.

5. DELIVERY PROVIDERS

Orders may be delivered through third-party postal operators, couriers, suppliers or fulfilment partners.

The provider used may depend on:

• delivery location;
• parcel size;
• parcel weight;
• product availability; and
• selected delivery service.

6. MULTIPLE PACKAGES

Where necessary, products from the same order may be delivered separately.

If we choose to split an order into multiple shipments, we will not charge additional delivery fees after checkout solely because we chose to split the shipment.

7. TRACKING

Where tracking is available, tracking information may be supplied by email, text message, our website or the delivery provider.

Tracking information may take time to become active after a label is created.

8. DELIVERY ADDRESS

Customers are responsible for entering a complete and accurate delivery address.

Irish customers should provide the correct Eircode where available.

If you discover an error, contact:

[YOUR EMAIL]

We will make reasonable efforts to amend the address before dispatch but cannot guarantee that changes can be made after fulfilment begins.

9. FAILED DELIVERY

Where delivery cannot be completed, the delivery provider may:

• attempt redelivery;
• leave instructions;
• redirect the parcel to an appropriate collection point; or
• return the parcel to sender.

The customer should follow the carrier's instructions.

10. UNCOLLECTED OR RETURNED PARCELS

If a parcel is returned to us because the customer:

• supplied an incorrect address;
• failed to collect the parcel;
• refused an otherwise conforming delivery without exercising a statutory cancellation right; or
• provided incomplete delivery information,

we may charge reasonable additional delivery costs for redelivery where legally permitted.

Nothing in this section removes any statutory cancellation or refund rights.

11. LOST PARCELS

If tracking indicates an unusual delay or you believe your parcel has been lost, contact:

[YOUR EMAIL]

Please provide your order number.

We will investigate with the applicable delivery provider.

Where Irish law makes us responsible for a lost shipment, we will provide the appropriate legal remedy.

12. DAMAGED PARCELS

If your product arrives damaged, contact us as soon as reasonably possible at:

[YOUR EMAIL]

Please include your order number and, where helpful, photographs of:

• the product;
• the packaging; and
• the delivery label.

Your statutory rights are not affected by failing to provide photographs where you are otherwise legally entitled to a remedy.

13. DELAYS

Occasional delays can occur because of circumstances outside our reasonable control.

If we become aware of a significant delay, we will take reasonable steps to resolve the issue.

Nothing in this policy removes statutory rights relating to delayed delivery.

14. INTERNATIONAL DELIVERY

Where international delivery is available, delivery periods may be longer.

Customs processes may affect delivery times.

Applicable taxes, duties and charges will be handled in accordance with the law and the information provided to you before purchase.

15. CONTACT

Rep Culture

Operated by:
[YOUR FULL LEGAL NAME]

Email:
repculturesupport@gmail.com

Phone:
0830718573

Business address:
home

Website:
repculture.eu